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In 1998 a bankrupt Korean factory and an American shelf-space specialist built a computer nobody believed: $399, in every big box store in the country. Within twelve months eMachines was the third largest PC seller in the United States. Eighteen months after that it was trading at seventeen cents a share.
This is the full story of how eMachines ruled cheap tech and then erased itself — the $399 eTower, the eOne that Apple sued out of existence, the $400 mail-in rebate that hid a three-year Prodigy contract worth $718.20, the Free PC giveaway it bought and buried, the free internet service it cancelled six weeks before its own IPO, and the floppy disk controller defect that was already eleven years old before the company existed.
It is also the story of the most under-told turnaround in PC history: how a Best Buy retail executive named Wayne Inouye took a delisted penny stock, pushed inventory turns from four a year to over seventy, cut overhead to 5.8% of sales, and made eMachines the number three PC brand in America and 26% of everything sold through US retail — before it was swallowed by Gateway, then Acer, then deleted from the catalogue in January 2013.
The decision that killed eMachines is the same arithmetic that sells you a phone today.
TOP SOURCES
Forbes Global, "E-savior" (founding, ownership split, TriGem and KDS) — https://www.forbes.com/global/1999/1004/052_01.html
Forbes, "The trouble with eMachines" (the 3% gross margin) — https://www.forbes.com/1999/09/01/mu2/
Federal Trade Commission, complaint against Office Depot, Docket C-3977 — https://www.ftc.gov/sites/default/files/documents/cases/2000/09/officedepotcomplaint.pdf
Forbes, "The McDonald's Of Computers" (the Inouye turnaround) — https://www.forbes.com/forbes/2003/1124/170.html
Computerworld, "Gateway to acquire eMachines in $234M deal" — https://www.computerworld.com/article/1325418/gateway-to-acquire-emachines-in-234m-deal.html
FURTHER SOURCES
Apple Newsroom, worldwide injunctions, 8 March 2000 — https://www.apple.com/newsroom/2000/03/08Apple-Secures-Worldwide-Injunctions-Against-Daewoo-and-eMachines/ Wikipedia, eMachines eOne — https://en.wikipedia.org/wiki/EMachines_eOne Wikipedia, eMachines — https://en.wikipedia.org/wiki/EMachines Computerworld, "eMachines to end free Internet access" — https://www.computerworld.com/article/1368756/emachines-to-end-free-internet-access.html The Register, "eMachines snaps up, buries Free-PC" — https://www.theregister.com/1999/11/30/emachines_snaps_up_buries_freepc/ Tech Monitor, "The first free PC emerges at Demo 99" — https://www.techmonitor.ai/technology/the_first_free_pc_emerges_at_demo_99/ Federal Register vol. 65 no. 131, Office Depot consent order — https://www.govinfo.gov/content/pkg/FR-2000-07-07/html/00-17223.htm The Register, "eMachines looks for buyer" — https://www.theregister.com/2001/05/09/emachines_looks_for_buyer/ The Register, "eMachines loses Nasdaq listing" — https://www.theregister.com/2001/05/25/emachines_loses_nasdaq_listing/
This channel is made by an enthusiast who loves business and technology history — nothing more. All videos are for educational and entertainment purposes only and reflect my personal views and interpretations. I research each story carefully using publicly available sources, but errors or omissions can happen. Nothing here is professional, financial, or legal advice, and this channel is not affiliated with, endorsed by, or sponsored by any company mentioned.
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